Terms & Conditions

1. Definitions

– “Company,” “we,” “us,” or “our” refers to Recovery Tyres, the mobile tyre fitting service provider broker. We do not fit tyres ourselves, we connect you to an available service provider.
– “Customer,” “you,” or “your” refers to the individual or entity using our services.

2. Services
– We provide mobile tyre fitting, repair, and related services at locations specified by the customer, such as homes, offices, or roadside locations.

3. Service Requests
– Customers can request services by phone, website, or email.
– All service requests are subject to availability and scheduling.

4. Pricing and Payment
– The pricing for our services is as stated on our website or provided by our customer service representative.
– A deposit payment is required to confirm dispatch of Payment is due upon the completion of the service. We accept cash, credit cards, and bank transfers.

5. Cancellation and Rescheduling
– We do not accept cancellation or rescheduling for same-day and emergency callout services. Customers need to pay a deposit in advance.
– For next day or prior reservation services, customers encouraged to provide at least 2 hours’ notice for any cancellation or rescheduling.
– Failure to provide timely notice may result in a cancellation fee.

6. Service Limitations
– Unless otherwise agreed in writing, the technicians will only perform tyre-related services and will not conduct additional automotive repairs or services.
– We reserve the right to refuse service if the customer’s location is deemed unsafe or inaccessible.

7. Warranty
– Our service providers offer a limited warranty for their services, which covers any defects in workmanship for a specified duration. Please engage them directly.

8. Customer Responsibilities
– Customers are responsible for providing accurate information about their vehicle and tyre requirements.
– Customers must ensure their vehicle is in a safe and accessible location for the duration of the service.

9. Liability
– While we take precautions to ensure safety, we, and our service providers, are not liable for any damages to your vehicle, property, or personal injury during the service.
– We, and our service providers, are not liable for any pre-existing tyre or wheel conditions that may become apparent during service.

10. Privacy and Data Protection
– We collect and process personal data in accordance with our Privacy Policy.

11. Amendments
– We reserve the right to amend these terms and conditions at any time. Customers will be notified of any changes.

12. Contact Information
– For inquiries, complaints, or assistance, send us email via info@recoverytyres.co.uk.

By using our services, you agree to abide by these terms and conditions. Please read them carefully before making a service request.